TRUST ENHANCED TECHNOLOGY ACCEPTANCE MODEL - CONSUMER ACCEPTANCE OF MOBILE PAYMENT SOLUTIONS Tentative evidence

نویسندگان

  • Tomi Dahlberg
  • Niina Mallat
  • Anssi Öörni
چکیده

This study aims to explore and model the central consumer perceptions that affect the decision of whether to use mobile payment systems. In particular, we study whether the Technology Acceptance Model (TAM) describing user acceptance of technology offers comprehensive explanation for consumer decisions related to adoption of mobile payments. This study is based on two rounds of focus group interviews, the total number of subjects interviewed being 61. Our analysis suggests that the Technology Acceptance Model (TAM) provides a good basis to explain use of mobile payment solutions, yet, our data proposes that a new construct, trust, should be included into the model to augment the present descriptors in explaining consumer adoption decisions in the mobile payment context.

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

Understanding consumer acceptance of mobile payment services: An empirical analysis

Mobile technology has become increasingly common in today’s everyday life. However, mobile payment is surprisingly not among the frequently used mobile services, although technologically advanced solutions exist. Apparently, there is still a lack of acceptance of mobile payment services among consumers. The conceptual model developed and tested in this research thus focuses on factors determini...

متن کامل

Analysis and Development of Technology Acceptance Model in Mobile Bank Field

Internet-based banking (Internet bank) has limitations such as access to the Internet Network and PC (Personal Computer) in addition to providing bank services at any time and easily to customers. The provision of mobile phone services with the title of Mobile Bank was introduced to eliminate these restrictions and limitations. Due to the importance of technology adoption by users, in this rese...

متن کامل

What Influences Consumers’ Intention to Use Mobile Payments?

Mobile payments represent an extremely interesting paradox in the world of mobile telecommunications, still not showing success in most markets. Customer acceptance turned out to be a decisive factor. In order to gain a deeper understanding of consumer behavior this paper introduces a consumer acceptance model that addresses perceived usefulness, perceived ease of use, subjective security, and ...

متن کامل

Examine User Adoption of Mobile Payment Using the TAM: A Trust Transfer Perspective

Success in online services cannot promise the success in corresponding mobile services. To understand the mobile service adoption behavior under the context of online service transition, this study, taking mobile payment as an example, from a trust transfer perspective, examines users’ acceptance of mobile payment using the TAM (Technology acceptance model). A field survey with 220 mobile payme...

متن کامل

Mobile Payment Service Development - Managerial Implications Of Consumer Value Perceptions

In recent years, a number of new payment solutions have been introduced with little success. The solutions have mostly been technology driven at the cost of convenience and value to the consumer. In this research in progress we investigate what characteristics of mobile payment solutions increase or decrease consumers' willingness to adopt these solutions. We also specify managerial implication...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

عنوان ژورنال:

دوره   شماره 

صفحات  -

تاریخ انتشار 2003